Frequently Asked Questions

How do I contact Sunbeltgifts?
How do I update my account information?
How do I find the products I'm looking for?
How do I place an order?
What is the minimum order? 
Is my order secure? 
How do I follow up on an order? 
What if I have technical issues on the site?
What is Sunbeltgifts privacy policy? 
Does Sunbeltgifts do product testing?
When will the "new" product be available?
How do I calculate the shipping cost of my order?
Where do Sunbeltgifts products ship from?
Where are Sunbeltgifts products manufactured?
How can I get my retail store added to Sunbeltgifts "find a retailer" page?
Is Sunbeltgifts an authorized licensee for the products shown?
 


How do I contact Sunbeltgifts?
Email: customerservice@subeltgifts.com
Telephone: 1-843-744-7762
Toll Free Telephone: 800-527-0672
Fax: 1-843-554-5946
Toll Free Fax: 800-225-4534

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How do I update my account information?
There is a link on the Log In page which will allow you to revise your information.

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How do I find the products I'm looking for?
Products are organized into categories, so if you know the appropriate category you can find the item on the online catalog page. You can also enter your own search term or even the item number, if known, in the search box.

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How do I place an order?
Items on the online catalog pages have an "add to cart" button which will allow you to enter them into your shopping cart, which should appear at the bottom of catalog pages. When you are ready to complete your order, click the "checkout" button below your shopping cart. After submitting the requested information, your order will be processed.

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What is the minimum order?
The minimum order is $ 300.

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Is my order secure?
Yes, your order is handled by a secure server, even if you do not see some of the familiar SSL identifiers.

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How do I follow up on an order?
Please use the contact information provided on this site to follow up on your order.

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What if I have technical issues on the site? 
If you are having difficulty placing your order, or if you have more questions about products or ordering, please call 1-800-527-0672

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What is Sunbeltgifts privacy policy?
Sunbeltgifts will never sell, trade, or distribute any of your personal information, including your email address.

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Does Sunbeltgifts do product testing?
Sunbeltgifts utilizes internationally recognized testing agencies to test its products, per current and new testing regulations. The testing also includes tests for California’s Proposition 65.

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When will the "new" product be available?
Sunbeltgifts presents new product throughout the year, with our largest introductions in January and June.  Our goal is to have product available to ship within 30-45 days following the products presentation.

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How do I calculate the shipping cost of my order?
We have simplified our freight as follows:

Order value $ 300 - 499.99 equals 10% of order value.
Order value $ 500 - 999.99 equals 5% of order value.
Order value $ 1,000 + free freight via Business LTL, pallet delivery only.
 
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Where do Sunbeltgifts products ship from?
For shipments to customers in the USA, we ship from our warehouse in Atlanta, Georgia

For shipments to customers in the United kingdom or the European Union, we ship from our warehouse near Rotterdam Holland, www.sunbeltgifts.co.uk.

Contact Information for locations in the UK and Europe:
www.sunbeltgifts.co.uk
Email: customerservice@sunbeltgifts.co.uk

For all other international inquiries outside the UK and European union, please e-mail customerservice@sunbeltgifts.co.uk  

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Where are Sunbeltgifts products manufactured?
Sunbelt products are made by skilled artisans in the United States, China, and around the world.

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How can I get my retail store added to Sunbeltgifts "find a retailer" page?
Anyone who purchases our products on our website is automatically registered. We are working to add customers who purchase from Sunbelt but not through our website.

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Is Sunbeltgifts an authorized licensee for the products shown?
All Sunbeltgifts products are authorized by their respective licensors. In addition to licensed products, Sunbelt is a source for contract manufacturing and printing. Please contact customerservice@sunbeltgifts.com with your inquiry.

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